The CX Equation

The CX Equation is built on 15+ years of customer service experience across banking, tech, and retail. We help individuals and small teams transform customer support into a professional advantage. Whether you’re preparing for your next interview, sharpening your skills, or streamlining your inbox, our tools and coaching simplify the process and drive results.

From our beginner’s eBook to one-on-one coaching and curated job alerts, The CX Equation is designed to give you practical strategies you can apply immediately. We believe customer experience isn’t just support , it’s the foundation of loyalty, growth, and career success.